These terms are the agreement between Fence Quote Builder and the company using it. Please read them — particularly the sections on how quotes are your responsibility, and on the limits of our liability.
1. Who these terms are between
"We", "us" and "our" mean Fence Quote Builder, the operator of the Service. "You" means the company that has an account, and anyone using the Service through that account. By creating an account, subscribing, or using the Service, you agree to these terms. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.
2. What the Service is
Fence Quote Builder is software for fence contractors. It helps you build quotes and estimates from a price book, measure fence runs on a map, generate contracts and collect signatures, produce material lists, keep customer and property records, and create illustrative previews of finished fences. It is provided as a website, a web application and mobile applications.
The Service is a business tool. It is not intended for consumers and is not directed to children.
3. Accounts, users and seats
Each subscription covers one company account with a set number of user seats, as described on our pricing page. A seat may be held by an administrator or a salesperson, and every account must keep at least one active administrator at all times.
Seats are for named individuals within your company. Do not share a single login between people or give access to anyone outside your company. You are responsible for everything done under your account, for keeping credentials secure, and for telling us promptly if you believe an account has been compromised.
4. Fees, billing and renewal
Subscriptions are billed monthly in advance, in United States dollars, at the price shown when you subscribe. Subscriptions renew automatically each month until cancelled. Payments are processed by Stripe; we do not receive or store your full card number.
Prices exclude any applicable sales or use taxes, which are added where required. We may change prices, and will give you at least 30 days' notice by email before a change affects your account. Continuing to use the Service after that notice period means you accept the new price.
If a payment fails, we may retry it and may suspend access until the account is brought up to date.
5. Cancellation and refunds
You may cancel at any time. Your access continues to the end of the period you have already paid for, and you are not billed again. We do not issue partial or pro-rated refunds for a month in progress. The full details, including the situations where we do refund, are in our Cancellation & Refund Policy, which forms part of these terms.
6. Your content, and your customers' information
You own the information you put into the Service: your prices, your quotes, your contracts, your photos, and the records of your customers. We do not sell it, and we do not use it to build a product for anyone else.
You give us permission to store and process that information for the purpose of operating the Service for you — including transmitting it to the third-party providers described in section 9.
Where you enter information about your own customers, you confirm you have the right to give it to us for that purpose, and you remain responsible for it. How we handle personal information is set out in our Privacy Policy.
You can ask us to export your data at any time, and to delete it — see the account deletion page.
7. Quotes, prices and material lists are your responsibility
The Service performs calculations using the price book, measurements, and options that you supply or accept. It is a tool that assists your estimating; it is not an estimator, an engineer, or a substitute for your professional judgement.
You are solely responsible for checking every quote, price, quantity, material list and contract before you give it to a customer or rely on it. This includes verifying that your price book is current, that measurements are correct, and that quantities suit the actual site conditions.
We are not responsible for the commercial consequences of a quote produced with the Service — including an underbid job, a shortfall or surplus of materials, a mispriced line item, or a contract that does not say what you intended. Pricing data we supply as a starting point is provided for convenience only and is not a representation that it matches your supplier's current prices.
8. Fence visualizations are illustrations
The Service can generate images showing how a fence might look at a property. These are computer-generated illustrations produced from a photograph and the options selected. They are not photographs of work performed, not architectural renderings, and not a guarantee of the finished appearance — colours, proportions, materials and surroundings may differ from the result.
If you show a visualization to a customer, you are responsible for making clear to them that it is an illustration. Do not present it as a photograph of completed work.
9. Third-party services
The Service depends on third parties, including cloud hosting and database providers, a payment processor, and providers of artificial-intelligence features. Their availability and performance are outside our control, and an interruption at one of them may interrupt the Service. Your use of the Service is also subject to those providers' terms where they apply to you.
10. Acceptable use
Do not use the Service to break the law; to upload anything unlawful, infringing, or that you have no right to share; to attempt to access another company's data; to probe, scan or interfere with the security of the Service; to reverse-engineer or copy it; to resell or make it available to anyone outside your company; or to place automated load on it beyond normal business use.
11. Availability, support and changes
We aim to keep the Service available and to fix faults promptly, but we do not promise uninterrupted or error-free operation, and we do not offer a guaranteed uptime level. Support is provided by email at hello@fencequotebuilder.com.
We improve the Service continually and may add, change or remove features. If we remove a feature that is material to your use, we will give you reasonable notice.
12. Our intellectual property
The Service, its software, design and content — other than your own information — belong to us. These terms give you a limited, non-exclusive, non-transferable right to use the Service while your subscription is current, and nothing more. If you send us suggestions, we may use them without obligation to you.
13. Suspension and termination
You may stop using the Service at any time by cancelling. We may suspend or terminate an account for non-payment, for a breach of these terms, or where we are required to by law. Where practical, we will tell you first and give you an opportunity to put it right. Sections 6, 7, 8, 12, 14, 15 and 16 survive termination.
14. Disclaimer of warranties
The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will meet your requirements, that it will be uninterrupted or error-free, or that calculations, pricing data or generated images will be accurate or suitable for a given job.
15. Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost business, lost jobs, or the cost of substitute services, even if we have been advised such damages are possible.
Our total liability arising out of or relating to the Service, in aggregate, will not exceed the amount you paid us in the twelve months immediately before the event giving rise to the claim.
Some jurisdictions do not allow certain limitations, in which case the limitations above apply to the fullest extent permitted.
16. Indemnity
You will defend and indemnify us against claims, losses and reasonable costs arising from your use of the Service, your information and your customers' information, your quotes and contracts and the work you perform, or your breach of these terms.
17. Changes to these terms
We may update these terms. If a change is material, we will update the effective date above and notify you by email or in the Service at least 30 days before it takes effect. Continuing to use the Service after that means you accept the updated terms. If you do not accept them, you may cancel.
18. Governing law
These terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. The state and federal courts located in New York have exclusive jurisdiction over any dispute, and both of us consent to that jurisdiction.
19. General
These terms, together with the Privacy Policy and the Cancellation & Refund Policy, are the entire agreement between us about the Service. If any provision is held unenforceable, the rest remain in force. A failure to enforce a provision is not a waiver of it. You may not transfer this agreement without our written consent; we may transfer it in connection with a merger, acquisition or sale of assets.
20. Contact
Questions about these terms: hello@fencequotebuilder.com.